Handling Objections without Jeopardizing the Relationship

The benefits of handling customers who are upset are enormous. You gain the satisfaction of turning a negative situation into a positive one. You learn some important things about human nature, and you become a better communicator and a more effective ambassador for your company. You become more competent at your job, and more confident in yourself.

In this session, Dave Kahle will show you how to deal with difficult customers as a professional salesperson.

Package Includes:

• Developing positive relationships
• Definition of an objection
• 5 rules to win customers
• Learn to empathize, confirm, and understand
• Probing questions to use
• Handling the customer, not the objection

To help you retain and use the valuable strategies presented in this training session, we include an 11 page session guide and a 17 page leader guide.