Dealing With Difficult Personnel

Dealing with Difficult Customers for any industry by Dave Kahle Wouldn’t it be great if all our customers were warm and positive and loved us and we got along terrifically with all of them? I mean wouldn’t that be great? But you know that is not the reality. The reality is that we have some difficult customers. You know we have some customers that are angry and irritable and upset with us. I believe this is one of the really distinguishing characteristics of a real professional.