Description
Building Customer Relationships in any industry by Brian Tracy Building successful relationships is one of the keys to higher sales and higher income. What we know is that successful salespeople are capable of keeping high-quality relationships with their prospects much...Full Description
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Length: 27:32
Description
Building Customer Relationships in any industry by Brian Tracy Building successful relationships is one of the keys to higher sales and higher income. What we know is that successful salespeople are capable of keeping high-quality relationships with their prospects much more so than the average salesperson.
The cornerstones of the market conditions today are repeat business and customer loyalty.
Losing a customer is, without a doubt, the worst thing that can happen to a business.
Sure, this has stayed true for every business of any age, but it holds even more importance these days because you are fighting your competitors for every dollar.
Hence, customer retention has become key for every business in this fast-paced and competitive market. Statistics reveal that nearly 80 percent of customers are willing to pay more if they are offered a better experience.
Unfortunately, a large number of businesses end up making common customer retention mistakes and are unable to create a customer service experience that ensures satisfaction.
However, the importance of keeping your customers happy and satisfied cannot be ignored and businesses should make it a priority to improve their customer relationships.
The question is how to build and strengthen your relationship with customers?
Luckily, here are six best tactics that can prove to be invaluable in helping you achieve this goal.